Customer Service Policy

Policy Overview & Applicable Scope

This Customer Service Policy establishes unified, standardized service specifications for all pre-sales consultation, order processing, logistics coordination, and after-sales support. It applies equally to all global users to ensure consistent, professional, and fair cross-border service experiences.

Professional Pre-Sales Consulting Service

We provide comprehensive pre-purchase guidance covering product efficacy, ingredient characteristics, skin type adaptation, usage methods, product matching, and daily beauty routine suggestions. Our team delivers targeted recommendations to help customers select the most suitable skin care and beauty products.

Standard Order Processing Rules

All successfully paid orders will enter standardized processing procedures. Our team completes order verification, product integrity inspection, dust-proof sealing packaging, and logistics handover within 1 to 3 business days to ensure intact and qualified products before shipment.

Unified Global Delivery Standard

We implement a unified global delivery cycle for all cross-border orders. The estimated delivery time for all regions worldwide is 6 to 12 business days. No expedited shipping service is provided to ensure equal logistics treatment for every customer.

Global Free Shipping Benefit

All products enjoy permanent free worldwide shipping with no minimum order threshold. No shipping fees, handling fees, or regional surcharges will be generated during checkout. All transactions are uniformly settled in US dollars.

60-Day Universal Return Window

We provide a 60-day official return period for all orders. Customers can initiate return applications within the valid timeframe for product quality defects, packaging damage, shipping errors, and other non-human-caused abnormal conditions.

Fixed Refund Processing Cycle

After returned products are received and pass official warehouse inspection, all refund review and financial procedures will be completed within 5 to 10 business days. Refunds will be returned in the original USD payment amount to the customer’s original payment channel.

Equal & Fair Service Principles

All customer inquiries, order problems, and after-sales applications are treated equally regardless of order amount, purchasing region, or customer identity. Every case is reviewed objectively in accordance with official policies without discriminatory processing.

Continuous Service Optimization Mechanism

We continuously optimize service processes based on global user feedback and international beauty e-commerce standards. We improve consultation accuracy, logistics tracking efficiency, and after-sales response speed to upgrade overall shopping satisfaction.

Core Service Tenet

We adhere to sincere, professional, and solution-oriented service attitudes. We focus on solving practical shopping and product usage problems for customers, providing reassuring and warm one-stop service for all beauty and skin care purchases.