Refund Policy

Policy Purpose & Applicable Scope

This Refund Policy establishes unified, fair, and standardized return and refund rules for all skin care, hair care, and beauty products. It protects the legitimate rights and interests of global customers and standardizes after-sales processing for cosmetic commodity transactions.

60-Day Universal Return Eligibility Period

All global orders enjoy a 60-day valid return window, starting from the date customers confirm package delivery. All return applications must be initiated within this period to obtain official inspection and refund qualification.

Return Product Condition Standards

Returned beauty products must remain unopened, unused, intact, and within the valid shelf life. All original packaging, outer boxes, seals, and accessories must be complete. Products with opened seals, used traces, damage, or expired status will not meet return standards.

Valid Refund & Return Scenarios

We support full refunds, partial refunds, or product replacements for quality problems caused by our production and shipment, including formula defects, packaging errors, product damage, wrong item delivery, and transit damage during international transportation.

Evidence Submission Requirements

Customers applying for quality-related returns need to provide clear photos or video evidence to verify product abnormalities. Our after-sales team will conduct objective evaluation and provide targeted solutions according to actual conditions.

Standard Refund Processing Timeline

After returned products arrive at the warehouse and pass official quality inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days.

Unified USD Refund Calculation Standard

All refund amounts are calculated and settled in US dollars according to the actual payment amount of the original order. Refund funds will be returned to the customer’s original payment channel, subject to the processing cycle of the payment platform or bank.

Equal After-Sales Rules for All Products

Discounted products, seasonal beauty sets, and regular full-priced products implement the same refund standards. No discriminatory after-sales restrictions will be applied to preferential orders with valid quality issues.

Non-Qualifying Return Situations

We do not support unconditional returns caused by personal skin intolerance without product quality problems, subjective aesthetic dislike, or inappropriate personal usage expectations. All return judgments are based on official objective policy standards.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest officially published policy version.